Going HIM
"As a strong advocate of HIM (Human Interaction Management), Keith Harrison-Broninski is frequently asked questions about what is involved in 'Going HIM'. In his Column this month, Keith responds to that question and relates a recent experience in working with a client who called him in to deal with the same problem in two consecutive years. To learn the moral of the story and the potential value of HIM Systems to your organization, read Keith's Column."