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"Corporate indicators include Key Performance Indicators, Business Performance Indicators, and other metrics that form a basis for tracking an organization’s operations. Since these indicators respond to operational challenges that change constantly, improvement of data is often about improvement of indicators, which, according to Keith, makes it a human process. Read more on what this might mean for process practitioners in his Column."
"Most Enterprise Architecture methodologies include the modeling of Capabilities. However, Keith suggests, it is not always clear what a Capability is, how to use it, and how it relates to other model
"“Processes don’t do work, teams do.” In this Column, Keith focuses on how to ensure that the teams working on your processes are working effectively. He describes the three things which, he contends,