"Organizations of all types and sizes need to work with other organizations. Government departments and agencies must collaborate with other departments and agencies, as well as with private sector organizations, to comply with policy and meet citizen needs. Commercial companies must partner with suppliers, customers and even competitors to deliver maximum value for minimum cost and maintain market competitiveness. In other words, a fundamental capability in modern business life is design, execution and management of cross-boundary processes. What options are there for achieving this? We need solutions that not only empower decentralized work but (a sine qua non in the Internet Age) also permit flexibility."