The Hidden Teams Behind the Swim Lanes

"“Processes don’t do work, teams do.” In this Column, Keith focuses on how to ensure
 that the teams working on your processes are working effectively. He describes the three things which, he contends, can make a huge difference in accomplishing that goal and can be implemented inexpensively – 1) Hyper-productive teams, (2) Communities of Practice (CoPs), and (3) Center of Excellence (COE)."

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