Big Processes

"What, you may well ask, are 'Big Processes' as opposed to small ones? In order to see the elephant in the room, Keith Harrison-Broninski suggests you stop identifying processes with flow chart diagrams. Read Keith's thought-provoking Column to learn how a Human Interaction Management System (HIMS) deployment can effect order-of-magnitude changes while your competitors are occupied with tweaking the details of their operations."

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